Concord Express | SuperSecurityTech

CONCORD Express

User Cheat Sheet

The Concord 4 can only be programmed with an alpha keypad.

Default Installer Code: 4321

Default Master Code: 1234

Installation Guide

User Codes

Adding/Changing Codes

The master code can add/change/delete all regular user codes and partition master codes.

The Concord Express has 16 codes.

The default master code is 1234.

Adding/changing codes

1) 9 the code button.

2) 1234 or your master code.

3) 10 user code programming.

4) XX enter 2-digit user slot.

5) 0 to edit codes.

6) XXXX enter new user code.

7) # to save.

8) * 4 # to quit.

Example

To change user slot 6 to 5521:

1) 9

2) 1234

3) 10

4) 06

5) 0

6) 5521

7) # to save.

8) * 4 # to quit.

Deleting Codes

The master code can add/change/delete all regular user codes and partition master codes.

The Concord Express has 16 codes.

The default master code is 1234.

Deleting user codes

1) 9 the code button.

2) 1234 or your master code.

3) 10 user code programming.

4) XX enter 2-digit user slot.

5) 0 to edit codes.

6) 1234 enter the master code again.

7) * 4 # to quit.

Example

To delete user slot 9:

1) 9

2) 1234

3) 10

4) 09

5) 0

6) 1234

7) * 4 # to quit.

User Attributes

When assigning attributes they must be assigned one at a time to user codes.

Bypass attribute

1) 9 the code button.

2) 1234 or your master code.

3) 10 user code programming.

4) XX enter 2-digit user slot.

5) 1 to edit code attributes.

6) 2# to enable bypassing. 1# to disable.

7) * 00 # to quit.

System test attribute

1) 9 the code button.

2) 1234 or your master code.

3) 10 user code programming.

4) XX enter 2-digit user slot.

5) 2 to edit code attributes.

6) 2# to enable remote download access. 1# to disable.

7) * 00 # to quit.

Duress Codes

Setup the duress code

1) Enter programming mode.

2) Enable duress code. 1 is ON, 2 is OFF:

0514 duress code enable/disable

3) Set the duress codes:

0016 duress code XXXX

4) * * * to save and quit.

Resetting Codes

If you have lost the master code, you can try entering user programming and resetting it with the installer code.

Reset master code

1) 9 the code button.

2) 4321 or your installer code.

3) 3## user programming.

4) A/B scroll to master code.

5) # to select.

6) XXXX enter the new master code.

7) * 00 # to quit.

Reset installer code

If you have lost the system installer code, there is no way to access programming without the installer or dealer code. Try 4321. If you have no luck, you will have to replace the panel.

Zones

Hardwired Zones

Concord Express - 6 zones, expandable to 22.

The panels 6 zones are already learnt in to zones 1-6, respectively. If you are adding a zone expander or wireless zones, every zone must be learnt in individually.

I'd recommend learning all your sensor loops in at the panel end before installing them.

Wire the zone

All hardwired zones are single EOL with a 2.2K Ohm resistor. This cannot be changed or removed in programming.

Add new zone

1) Enter programming mode.

2) 070 learn sensor menu.

3) LEARN SENSORS press #.

4) SENSOR GROUP 0 enter the sensor group (zone type) you want for the zone:

00 Panic alarm
10 Entry/exit zone
13 Perimeter zone
15 Interior, stay and away mode
17 Interior, bypassed in stay
26 Fire, smoke or heat
29 Auxiliary, low temp
34 Gas, carbon monoxide
38 Auxiliary, flood sensor

5) Press # to save.

6) TRIP SENSOR XX enter the sensor number you want to learn in, then press #.

7) Trip your zone, open and close the sensor loop. BEEP zone successfully learnt in.

8) TRIP SENSOR XX press * * to go back to program another zone.

9) Press * * * to save and quit.

Edit zone

1) Enter programming mode.

2) 073 edit sensor menu.

3) EDIT SENSORS press #.

4) A/B scroll to the zone you want to edit and press # to select it.

5) SENSOR GROUP XX the sensors current sensor group (zone type).

6) XX enter a sensor group and press # to select it.

00 Panic alarm
10 Entry/exit zone
13 Perimeter zone
15 Interior, stay and away mode
17 Interior, bypassed in stay
26 Fire, smoke or heat
29 Auxiliary, low temp
34 Gas, carbon monoxide
38 Auxiliary, flood sensor

7) Press * * * to save and quit.

Wireless Zones

The wireless zones are learnt in just the same as the hardwired zones. The panel has a built in receiver so make sure the antenna have the plastic covers installed and have good clearance.

Add new wireless zone

1) Enter programming mode.

2) 070 learn sensor menu.

3) LEARN SENSORS press #.

4) SENSOR GROUP 0 enter the sensor group (zone type) you want for the zone:

00 Panic alarm
10 Entry/exit zone
13 Perimeter zone
15 Interior, stay and away mode
17 Interior, bypassed in stay
26 Fire, smoke or heat
29 Auxiliary, low temp
34 Gas, carbon monoxide
38 Auxiliary, flood sensor

5) Press # to save.

6) TRIP SENSOR XX enter the sensor number you want to learn in, then press #.

7) Trip your wireless zone. BEEP zone successfully learnt in.

8) TRIP SENSOR XX press * * to go back to program another zone.

9) Press * * * to save and quit.

Edit zone

1) Enter programming mode.

2) 073 edit sensor menu.

3) EDIT SENSORS press #.

4) A/B scroll to the wireless zone you want to edit and press # to select it.

5) SENSOR GROUP XX the sensors current sensor group (zone type).

6) XX enter a sensor group and press # to select it.

00 Panic alarm
10 Entry/exit zone
13 Perimeter zone
15 Interior, stay and away mode
17 Interior, bypassed in stay
26 Fire, smoke or heat
29 Auxiliary, low temp
34 Gas, carbon monoxide
38 Auxiliary, flood sensor

7) Press * * * to save and quit.

Delete a Zone

Deleting a zone will remove it completely from the system so you will need to learn it back in if you use that zone number later.

Deleting a zone

1) Enter programming mode.

2) 072 DELETE SENSORS.

3) # DELETE SENSOR XX.

4) XX enter the 2-digit zone number.

5) # to confirm.

6) Enter another zone or press * * * to save and quit.

All Sensor Groups

Sensor Groups:

00 Fixed panic, 24 hour audible and supervised
01 Portable panic, 24 hour audible and unsupervised
02 Fixed panic, 24 hour silent and supervised
03 Portable panic, 24 hour silent and unsupervised
04 Fixed auxiliary, 24 hour audible and supervised.
05 Fixed auxiliary, 24 hour audible and supervised.
06 Portable auxiliary, 24 hour silent and unsupervised
07 Portable auxiliary, 24 hour silent and unsupervised
08 Special intrusion, instant
09 Special intrusion, delayed
10 Entry/exit, normal delay, chimes
11 Entry/exit, long delay, chimes
12 Entry/exit, longest delay, chimes
13 Instant perimeter, chimes
14 Instant interior, hardwired
15 Instant interior, wireless
16 Instant interior, hardwired bypassed in stay
17 Instant interior, wireless bypassed in stay
18 Instant interior, cross zone bypassed in stay
19 Delayed interior, delayed bypassed in stay
20 Delayed interior, delayed bypassed in stay, no restorals
21 Local instant interior, 24 hour no reports
22 Local delayed interior, 24 hour delayed zone no reports
23 Local instant auxiliary, 24 hour no reports
24 Local instant interior, 24 hour no reports and sirens shutoff when restored
25 Local special chime, chime only
26 Fire, 24 hour fire and heat
27 Output module, hardwire output module
28 Output module, hardwire output module, no restorals
29 Auxiliary, 24 hour low temp
32 Output module, hardwire output module, no restorals unsupervised
34 Gas, 24 hour carbon monoxide
35 Day zone, 24 hour local alarm sends signal in away mode

Zone Wiring

All hardwired zones are setup for a single 2K Ohm resistor when closed and an open circuit when open.

This goes for zone expanders too.

Zone Partitioning

The Concord Express does not have more than one partition. You will need to upgrade to a Concord 4 or something less out of business.

Zone Expanders

The Concord Express has 2 different zone expanders, the snapcard expanders and the superbus expander. The system can have 22 zones max.

Installing a snapcard expander

1) Install the card by plugging it into the main board on the right hand side.

2) Secure with mounting screws.

3) No addressing or programming needed.

On a snapcard, only zones 1-6 are completely customizable zones. Zones 7 and 8 are reserved for fire zones.

Installing a superbus expander

1) Install the module and wire it into the panel's keypad bus.

2) No addressing or programming needed.

The zones on the expander need to be learnt in individually. The zone expander itself does not represent a zone range like with other alarm panels.

It is highly recommended to learn all expander zones in with a resistor at the board before wiring in the devices.

Add expander zones

1) Enter programming mode.

2) 070 learn sensor menu.

3) LEARN SENSORS press #.

4) SENSOR GROUP 0 enter the sensor group (zone type) you want for the zone:

00 Panic alarm
10 Entry/exit zone
13 Perimeter zone
15 Interior, stay and away mode
17 Interior, bypassed in stay
26 Fire, smoke or heat
29 Auxiliary, low temp
34 Gas, carbon monoxide
38 Auxiliary, flood sensor

5) Press # to save.

6) TRIP SENSOR XX enter the sensor number you want to learn in, then press #.

7) Trip your zone with a resistor across the expander zone terminals. BEEP zone successfully learnt in.

8) TRIP SENSOR XX press * * to go back to program the next expander zone.

9) Press * * * to save and quit.

Basic Programming

Programming Mode

Default installer code 4321.

Programming must be done on an alpha keypad.

To enrol a programming keypad

1) Press 8.

2) Enter installer code 4321.

3) Press 02.

4) The keypad is now set as temporary programming keypad only.

If using a permanently installed alpha keypad onsite you do not need to do this.

To enter programming mode

1) Press 8.

2) Enter installer code 4321.

3) Press 00.

4) The keypad should read:

SYSTEM PROGRAMMING

To exit programming mode

1) Press * repetitively until the keypad reads:

SYSTEM PROGRAMMING

2) Press A (up) and the keypad should read:

EXIT PROGRAMMING

3) Press # to select.

Programming Rules

To programme a Concord Express you must have an alpha keypad and all partitions on the system must be disarmed.

Once in programming mode, you can use:

A/B to scroll up/down through the menus
# to select/save
* to go back
1-9 to enter data
1/2 to toggle options (1) OFF, or (2) ON
D to delete fields

There are also shortcuts which work similar to programming locations, just type in the shortcut and it will jump you to that option, which is much easier than going up and down through the menus.

Quick Install Guide

This is an example of a basic setup. Every install will require unique programming.

The default installer code is 4321.

Basic setup

1) 8 4321 00 enter installer programming.

2) 0001 XXXX installer code.

3) 0310 30 entry delay (30-240).

4) 0311 60 exit delay (45-184).

5) 0011 2 quick arm 1 = OFF.

6) 09100 01610 output 1 configure as siren.

7) 073 zone programming.

Comms setup

1) 0010 XXXX enter account number.

2) 0100 receiver phone number 1.

3) 02006 15 dialler delay (15 is minimum).

4) 02001 2 auto phone test. 1 = OFF.

5) 0300 HHMM supervisory time.

6) 0302 7 phone test frequency, in days.

7) 0303 7 program same as above.

8) 0105 2 comms format. 2 is CID.

9) 0103 2 open/close reports 1 = OFF.

10) 0510 2 partition 1 open report 1 = OFF.

11) 0511 2 partition 1 close report 1 = OFF.

12) 05014 2 swinger limit.

Default Programming

The only way to default the system is with the installer code. You can't recover the installer code without using an eeprom reader or changing out the eeprom chip.

Default the panel

1) Enter programming mode.

2) A/B scroll to CLEAR MEMORY.

3) Press #.

4) 4321 or your installer code.

Communications

Phone Line Monitoring

To setup the panel to report over the phone line these sections need to be setup.

Program phone numbers

1) Enter programming mode.

2) 0100 XXX... enter the primary number for the monitoring station, # to save.

3) 0110 XXX... enter the secondary number for the monitoring station, # to save.

HOLD 7 Enters a * in the phone number
HOLD 9 Enters a # in the phone number
C Will enter a 3 second pause in the phone number
D To delete

Program account numbers

1) 0010 partition 1 account number.

2) XXXX enter 4-digit account number.

3) # to save.

If using CID then a 0 in the account number should be setup as an A, hold down 1.

Program comms format

1) 0105 comms format.

2) 1-2 select your format and press # to save.

1 SIA
2 Contact ID

Program comms options

1) 02006 dialler abort.

2) 15-45 # seconds you can disarm the alarm and cancel the report, 15 is best.

3) 0213 line fail delay.

4) 10-240 # seconds before it will report a phone line loss.

5) 06015 swinger limit.

6) 1-2 # alarms before a zone will bypass.

Setting test reports

1) 02001 2 # to enable test reports.

2) 0300 XXXX # 24 hour time to send report.

3) 0303 1-255 # phone test frequency, in days.

4) 0304 1-255 # next report, setup same as phone test frequency.

5) * * * to quit.

Disable Comms

To make sure all reporting is disabled follow these steps.

Disable phone reporting

1) Enter programming mode.

2) 0100 D to delete phone number 1, # to save.

3) 0110 D to delete phone number 2, # to save.

4) 02001 D to delete phone test, # to save.

Report Codes

You can turn events off/on to prevent certain signals from being sent to the monitoring station. By default all events are on.

1) Enter programming mode.

2) Open/close signals 2 (ON), 1 (OFF).

0103 Enable opening closing reports
0511 Closing reports for partition 1
06100 Opening reports for partition 1

3) System signals 2 (ON), 1 (OFF).

05000 24-hour tamper
05001 Buffer control
05002 Back in service
05003 Bypass reports
05004 Low CPU battery
05005 Battery restoral
05006 Buffer full report
05007 Zone restorals
05008 Two trip error
05010 AC failure

05011 Receiver failure
05011 RF low bat
05013 RF supervisory
0513 No activity

Downloading

User initiated connection

1) 9 XXXX press 9 then a valid code.

2) 20 downloading.

3) 2 # to enable.

4) * 4 # to quit.

5) 8 1234 or your master code.

6) 7 0 1 to initiate download.

7) SYSTEM DOWNLOAD IN PROGRESS

Download options

1) Enter programming mode.

2) 0150 download phone number.

3) XXXXXX....# to save.

4) 0000 download code.

5) XXXX enter 4-digit download code.

6) 0210 remote access, 2 for ON.

7) 0211 ring/hang/ring, 2 for ON.

The download code and account number must match what is in the download software.

Troubles

View/Silence Troubles

A fault is indicated by the keypad emitting 5 short beeps every minute. There should also be a message on the keypad.

To silence the trouble beeps, just press * and wait for the keypad to scroll through everything. The trouble will only silence for 10 hours and return if the fault is not fixed.

AC POWER FAILURE

There is no AC getting to the panel, check your transformer and wire.

LOW BATT

System low battery, replace the backup battery or recharge it if the power has been off too long.

SENSOR SUPERVISORY

The panel has not had a check-in signal from the zone. This fault is for wireless zones. The most common cause is that the batteries are too low and need replacing. If it's a keyfob or other zone that shouldn't be sending a supervised signal by itself then it should be reprogrammed. If the trouble still persists, you may need to replace the sensor.

SENSOR TROUBLE

A sensor trouble can often be a wiring fault. Typically the zone should be normally closed, all wired zones need a 2K Ohm resistor across the zone when it is closed and an open loop when the zone is open or activated. A sensor trouble can be caused by a short on the zone. Check your wiring and delete the zone and relearn it to be sure it is NC.

SENSOR XX LOW BATTERY

Wireless zone fault. Replace the batteries in the identified zone. The trouble may take a while to clear. Try opening and closing the zone then press 1, 4321 (installer code). If the trouble is still there, power cycle the panel and test the zone again to make sure the fault does not come back.

SENSOR XX TROUBLE

Identify which zone is showing the tamper then check if the cover is on straight. If it's a hardwired sensor, double check your wiring and resistor value (all wired zones need a 2K Ohm resistor across the zone). If it's a wireless zone, pull the sensor apart and identify the micro-switch/spring that works as the tamper and see if it is closing correctly. You should be able to take the wireless sensor to the keypad, hold the tamper shut with your hand and press 1, 4321 (installer code). If the fault does not clear, it may be a faulty sensor.

PHONE FAILURE TROUBLE

Check your phone line wiring. If you are not wiring in a phone line and don't want the trouble displayed then delete all phone numbers.

RECEIVER INTERFERENCE/FAILURE

If the receiver has not received a signal from any wireless device for 2 hours, this fault will appear. Try and force a wireless zone to send a signal and see if the panel responds. Check the location of the panel, as the receiver is built in. Make sure the antennas have clear room and should have the plastic covers installed around them.

MEMORY FAILURE

This can be a checksum/watchdog issue with the EEPROM. Try a power cycle and if the issue still remains, you may have to replace the board.

AUXILIARY PHONE TROUBLE

GSM problem, check wiring to GSM and the cell reception. It may need relocating.

AUX POWER FAILURE

Check the voltage coming out of Terminals 3 and 4. If it's lower than 12V, pull all the wires out and measure it again. If it increases then some device is pulling the voltage down. Add the device wires back in one at a time measuring to see which one is pulling it down. Once identified, check the wiring at the device as it could be a cable fault.

BUS FAILURE UNIT XX

The panel has lost communication with a bus device. Go into programming and check all bus device serial numbers learnt in and see which one is missing. If you were using a temporary keypad for programming and have removed it, you may have to go back into programming and delete the serial number.

10000 D to delete.

GROUND FAULT

A ground fault can appear if one of your devices has a short on it. Remove each of your zones and bus devices one at a time until the ground fault clears. Once you have identified where the fault is coming from, you can trace the cable. A ground fault can also be caused by a high voltage spike on the telco line.

ARMED TO PROGRAMMING

This message will show up and the keypad will be unresponsive. This is caused when you disconnect your programming keypad without first exiting programming mode. This will also send a supervisory trouble signal to the monitoring station, if monitored.

User Functions

Arming/Disarming

To arm the system you must first make sure you have closed all doors and windows and the system is ready to arm. Press * to view open zones.

To arm away

1) Press 3 (AWAY).

2) 1234 enter a user code.

To arm stay

1) Press 2 (STAY).

2) 1234 enter a user code.

To disarm the alarm

1) Press 1 (DISARM).

2) 1234 enter a user code.

Away mode will arm everything.

Stay mode will bypass interior zones and just arm up the perimeter.

Bypassing

You cannot bypass 24 hour zones.

To bypass a zone

1) Ensure the system is disarmed.

2) # 1234 press # followed by a user code.

3) XX enter the 2-digit zone number.

To unbypass a zone

1) Simply arming then disarming the partition will clear all bypassed zones.

Chime

Zones with sensor group 10-13 chime.

To turn chime on/off

1) Ensure the system is disarmed.

2) 7 1 will toggle the chime on/off.

Outputs

Onboard Outputs

There are three onboard outputs. The speaker is preconfigured for a speaker. Output 1 and 2 must be setup to function properly.

Speaker can drive a speaker when activated.
Output 1 triggers positive 12 volts when activated.
Output 2 triggers negative/ground when activated.

Programming outputs

1) Enter programming mode.

2) Set configuration for outputs.

09100 Output 1 configuration
09110 Output 2 configuration

3) Enter a configuration for the output:

01610 Standard siren
11111 Armed status. Activates when partition is armed, deactivates when disarmed
00900 Armed. Activates momentarily when partition is armed
22903 Follows zone 1
2XX03 Follows zone. XX is zone + 28
12903 Activates when zone 1 is in alarm
1XX03 Zone alarm. XX is zone + 28
# to save

4) Setup outputs timer 1-12 seconds:

0304 Output timer
# to save

5) * * * to save and quit.

Relay Snapcard Modules

Installing a snapcard expander

1) Install the card by plugging it into the main board on the right hand side.

2) Secure with mounting screws.

Program module outputs

1) Confirm the 8-digit ID number on the module.

2) Enter programming mode.

3) Enter configuration number for the relay:

081000 Snapcard relay 1
081010 Snapcard relay 2
081020 Snapcard relay 3
081030 Snapcard relay 4

4) XXXXX enter a 5-digit configuration and press # to save it.

01610 Standard siren
11111 Armed status. Activates when partition is armed, deactivates when disarmed
00900 Armed. Activates momentarily when partition is armed
22903 Follows zone 1
2XX03 Follows zone. XX is zone + 28
12903 Activates when zone 1 is in alarm
1XX03 Zone alarm. XX is zone + 28
# to save

5) Press * * * to quit.

​

1) Enter programming mode.