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Customer Cheatsheet




Service number


Simply check the items your customer has on their system, enter your company details generate the cheat sheet, then right click to download the webpage. 

Check List

Security Features

Company Details

Partition Names

Choose File



Before arming the system, make sure the ready light is on.  Use the arrow keys to view any open zones.


Arming in Away mode:

Away mode is used when leaving the building, it arms every sensor.

  1.  Enter your 4-digit code then exit through a door.

  2.  If quick arm is enabled, hold down AWAY for 3 seconds then exit the area.

Arming in Stay mode:

Stay mode is used when staying in the building, it will not arm the motion sensors.

  1. Enter your 4-digit code then do not open any doors.

  2.  If quick arm is enabled, hold down STAY for 3 seconds.

Disarming the alarm:

Turns the system off.

  1. Enter your 4-digit code, the red light should turn off.

  2. If you make a mistake, press # to cancel and enter your code again.

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Bypassing zones

Bypassing a zone will disable that zone for the next arming period.

  1.  Ensure the system is disarmed

  2.  Press * 1, you may need to enter if prompted.

  3.  Use the arrow keys to scroll through the zones and press * to bypass a zone.

Zones will show O if the zone is currently open or B if currently bypassed.

    4. Press # to save and quit.

Un-bypassing zones

Bypassing a zone will disable that zone for the next arming period.

  1.  Simply arming then disarming will clear a bypassed zone making it active again.​​


When the chime is enabled doors and windows will beep 3 times when opened.

  1. Ensure the system is disarmed.

  2. Hold down the chime button.

  3. There should be three beeps to confirm it is now on, or a long beep to confirm it is now disabled.​​


Viewing/Silencing troubles.

When your system has a trouble, the trouble light will be on and the keypad will be beeping.

  1. Press * 2 to view the trouble, follow the prompts.

  2. Press # to silence the trouble after pressing *2.

  3. Call your security company to diagnose the trouble.​​

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Panic Buttons

Your keypad has panic buttons that can send a panic signal and activate the sirens

  1. Hold down the two fire symbols to send a fire alarm and activate the sirens.

  2. Hold down the two medical symbols to send a silent medical alarm.

  3. Hold down the two police symbols to send a police alarm and activate the sirens.​​

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Your system has a user code that can arm and disarm the system but will also send a duress panic signal.

  1. If under duress, disarm the system by entering your 4-digit Duress code

  2. The system will disarm, and a silent panic signal will be sent to the monitoring station.​​

Your Duress code is 


Your system has multiple partitions, each acting as their own alarm system. 

  1. To temporarily change the keypad to another partition. ​

  2. Hold down # for 3 seconds.

  3. Hold down the partition number you want to go to for 3 seconds.

  4. Three beeps and you are in the new partition.

  5. The keypad will timeout and go back to its original partition after 30 seconds.​​










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